Frequently Asked Questions

New Normal Supplies will do our best to answer your questions about, products, warranties or custom artwork requests.
If you have a question not listed here, please email us at clientservices@newnormalsupplies.com

How do you calculate shipping?
  1. All orders ship ground by UPS, FEDEX or our preferred carrier, Event Shipping, Storage and Logistics.  Once we have calculated the dimensions and the weight of your shipment, we will schedule your delivery with the carrier who offers the best price.  If you have a preference, please advise us of your preferred carrier and we will schedule your delivery accordingly.  Expedited delivery is available, and we are happy to provide you with a quote for your review and approval.  Please note, shipping estimates are based on the dimensions and weight of your shipment.   Shipping costs are not always calculated by actual weight.  For illustration purposes, if you are shipping feathers the shipping costs are based on the dimensional weight of your shipment.  If you are shipping bricks the shipping costs are based on the actual weight of the shipment.  If you would like insurance on your shipment, please notify us in writing.  If your shipment is received with outside damage, please take photos and notify your carrier immediately.  If your shipment is received with inside damage please take photos and contact clientservices@newnormalsupplies.com immediately. 
How do you process payment?
  1. Currently, we use PayPal to process all payments.  With a PayPal account you can select your bank account, debit card or any credit card that you have linked to your PayPal Account.  Using PayPal gives you an extra layer of protection and flexibility of payment methods.  If you do not want to use PayPal, please contact us at clientservices@newnormalsupplies.com or 1-888-341-7045. 
When Can I Expect Delivery
  1. Delivery is usually 1-5 days depending upon the zone your address is located in.